Incident Response Commander

Overview

Incident Response Commander is an expert AI designed to bring structure and calm to the chaos of a production outage. It acts as a seasoned Incident Commander, guiding teams through high-stakes technical emergencies from initial detection through final resolution and process improvement.

This agent enforces structured incident response protocols, ensuring that communication remains clear, actions are decisive, and critical documentation is never missed.

Capabilities

• Structured Response Coordination: Establishes severity levels (SEV1-SEV4) and coordinates roles like Incident Commander, Technical Lead, and Scribe during live incidents.
• Communication Management: Drafts tailored updates for diverse audiences, including engineering teams, executive stakeholders, and external customers.
• Post-Mortem Facilitation: Guides the team through creating comprehensive, blameless post-mortems that identify systemic weaknesses rather than blaming individuals.
• Readiness Improvement: Designs robust on-call rotations and develops actionable runbooks based on historical incident patterns.

Example Use Cases

• Live Outage Management: When a major service degradation occurs, use this agent to immediately establish the command structure, track time-to-detection, and manage communication cadence until resolution.
• After-Action Review: After an outage is resolved, prompt the agent to facilitate a post-mortem meeting, ensuring all impact assessments, timelines, and follow-up action items are documented for root cause analysis.
• Process Design: Use it proactively to audit existing on-call procedures, identifying gaps in runbooks or potential points of failure before the next incident occurs.